Frequently Asked Questions, Disclosures & Policies

Pricing & Availability

All products are quoted in $US dollars. Shipping and sales tax, if applicable, will be added to your total purchase price. We make every effort possible to have our items correctly priced and have their stock quantities up-to-date, but occasionally this information may be incorrect. If the item you ordered is out of stock, we will notify you of this. At this point, you can choose to pick a similar item or cancel your order for a full refund.

 

Shipping

Need an item expedited? Please contact us and we’d love to help you with your request. Most orders are shipped through USPS. You will receive an email from us when your item ships. We trust that your merchandise should arrive safely. Please check all items for possible shipping damage upon receipt. If any damage has been found, please email pictures to rebecca@bryanhousequilts.com within 48 hours of receiving your order and we will help you file a claim with USPS for your shipment.

 

 

Shipping policy

Digital Products are processed and fulfilled by email as soon as the payment is complete. Sometimes it takes a few minutes, but if you don’t see an email with your digital downloads, please contact us at rebecca@bryanhousequilts.com with your name and order number, and we will look into it for you.

Unless otherwise stated, all other orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

 

Domestic Shipping Rates and Estimates

For orders under $75, shipping charges for your order will be calculated and displayed at checkout. 

For orders over $75, shipping is free.

 

 

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bryan House Quilts is not responsible for these charges if they are applied and are your responsibility as the customer.

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at rebecca@bryanhousequilts.com with your name and order number, and we will look into it for you.

 

 

Returns

If for any reason you wish to return your purchase, please email rebecca@bryanhousequilts.com for return instructions. Please know that we will only accept returns of unused items within 30 days of purchase. Your original receipt is required for returns. The amount of your original purchase will be refunded to you, excluding any shipping charges. PLEASE NOTE – custom orders, special-order merchandise, sale and personalized items are not returnable.

In the event that your order arrives damaged in any way, please email us as soon as possible at rebecca@bryanhousequilts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

 

Disclosure

In compliance with FTC guidelines, assume all links, posts, photos and other material on this website are affiliate links of which Bryan House Quilts receives a commission from sales of items.

Bryan House Quilts is a participant in the Amazon Services LLC Associates Program and other affiliate marketing programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com and other partner webpages. Pages on this site may include affiliate links to Amazon, its affiliate sites and other partner sites on which the owner of this website will make a referral commission.

 

 

What is an Affiliate Link? 

Some of the links on Bryan House Quilts are affiliate links. This means that we may make a small commission on the sale of an item if you purchase through one of these links. We believe the price of the item is the same for you whether it is an affiliate link or not.

 

 

Affiliate Relationships

Please note that while we purchase, review and use many of the products we link to, these products are purchased from third party companies and we do not control or have a financial interest other than an affiliate relationship unless otherwise disclosed.

For this reason, we cannot ensure that any item purchased through a link on bryanhousequils.com is shipped on time, packaged properly, or that you will like it. Any problems or concerns with a specific product purchased through a link on this website should be directed to the company the item was purchased from.

 

Privacy Policy

This privacy notice discloses the privacy practices for bryanhousequilts.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

 

 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

 

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

 

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.